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Managed Support

Thobson provides a complete outsourcing solution through our fully managed hosting services. Our hosting facility includes dedicated in-house production and development servers, as well as a dedicated 24-hour monitored co-location facility for mission critical applications. We emphasis on connectivity, scalability and reliability. Outsourcing your hosting service to Thobson provides your applications with a highly secure environment, complete with climate control, multiple power sources, redundant Internet connectivity to a high-speed backbone and 24/7 monitoring.

  • 24/7 application monitoring and emergency response
  • Real-time usage monitoring and reporting
  • Version control of application code
  • Load-balanced and redundant application servers
  • Managed Firewall security and virus protection
  • System uptime guarantees


Level One

Services & Assistance 15 Mins
24/7 Emergency Support
Ping Monitoring
Server Resources Monitoring
Log Files Monitoring
FREE

Level Two

Services & Assistance 15 Mins
24/7 Emergency Support
Ping Monitoring
Server Resources Monitoring
Log Files Monitoring
As Low As $25

Level Three

Services & Assistance 15 Mins
24/7 Emergency Support
Ping Monitoring
Server Resources Monitoring
Log Files Monitoring
As Low As $49




Features Level One Level Two Level Three
24x7x365 Phone, Email and Livechat Support
Fully Managed Network Infrastructure
Fully Managed Hardware
Wholly owned Liquid Web Data Centers
Level 3 Technicians on-site 24x7x365
Personal Account Manager
Dedicated Billing Contact
System Level Health Monitoring and Graphing
System Level Monitoring Alerts & Notifications
100% uptime SLA on these items
Installation and Full Support of Core Software Package  
Core Operating System Updates & patches  
Security Enhancements  
Full Web Server Support including Apache (Linux)  
30 Minute Initial Response Time Guarantee  
59 Second Phone/Chat Initial Response Time Guarantee  
Proactive Response & Restoration of Monitoring Events  
Virus and Spam Protection    
Free External Migrations*    
Best Effort Third Party Application Support    
Full Control Panel Support    
Control Panel Updates and Patches    
Prices Level One Level Two Level Three
    Free $25 / month $49 / month

Monthly software work time


Ask our team to fix software issues in no time, 24/7. Starting at level 2 and above.


Extensive Software Support


We support a large number of server software: web, email and databases...


Server and Service Monitoring


Get notified for ping, http, dns, mysql replication or any other server problem.


Preferential Hourly Rate


More work has to be done? Levels 3, 4 and 5 offer a preferential rate for additional work.


Advice Services


You need advice to realize your project? Our team of experts can help.


Server Security


We can scan your server for security issues upon request.